Making a complaint

At Arbuthnot Direct, we are committed to providing a high quality service. If you feel we haven’t met your expectations, or have any other concerns, we will do our best to resolve this for you.

If you have a complaint, please contact the Arbuthnot Direct Customer Service team. You can do this by:

• Logging into your Arbuthnot Direct Online Account and sending a secure message.
• Emailing [email protected].
• Calling 0330 058 5510. Our lines are open Monday to Friday 8am until 8pm, and Saturday to Sunday 10am until 4pm.

We are covered by the Financial Ombudsman Service (FOS). If you have been through the process above and still feel your complaint has not been resolved in a satisfactory way, then you have the option of contacting the FOS.

The contact details of the FOS are:

The Financial Ombudsman Service, Exchange Tower, London E14 9SR

Website: www.financial-ombudsman.org.uk

Phone: +44 (0)800 023 4567

Email: [email protected]