Frequently asked questions

You can open a fixed term deposit account as long as you:

• are aged 18 or older
• are a UK resident and a UK taxpayer only
• have a UK bank or building society account
• have at least £10,000 to open your account
• are not a US Person*

*US Person includes a person who is a citizen or resident of the US, a person who meets the substantial presence test, or a person holding a US Green Card.

In order to complete and submit your application, you will need:

• your UK bank or building society account details
• your address history for the last 3 years
• your National Insurance number (NI number)

You will need to fill out an online application, by clicking the Apply Now button on any of our products.

Yes, up to two people may apply for a joint account. For more information, please see ‘Who can apply for an Arbuthnot Direct Fixed Term Deposit Account?’

It should take no longer than 15 minutes to submit an application. If your application is referred because we have been unable to verify your identity, we will notify you immediately and contact you by close of business the next business day to let you know the outcome of your application. If you have any questions regarding the application, please contact us.

We can only accept applications made through our website. You will need to fill out an application by clicking the Apply Now button once you have selected any of our products.

You can deposit from £10,000 up to £250,000 per application. If you wish to deposit more money, you will need to submit a separate application which will have the same limits. Please note, we cannot accept ISA funds.

No, there is no fee to set up an Arbuthnot Direct Fixed Term Deposit Account. However, please note that we may charge a fee for certain activities or services that we may provide to you at our discretion.

Yes, you can open more than one account with Arbuthnot Direct. We require a minimum of £10,000 and a maximum of £250,000 per application.

Once your application is successful, we will send you a confirmation email that your account has been opened and information on how to deposit funds.

If your application has been submitted and you do not receive an email, please contact us.

If you change your mind, there is a cooling off period of 14 days from the date your account is opened. Any money deposited within this time will be sent back to the account it was sent from. We cannot return any money after this 14 day cooling off period.

When you open an account with Arbuthnot Direct, we will ask you for your nominated account details. Your nominated account is the UK bank or building society account in your name that you wish to use to receive payments from your Arbuthnot Direct Fixed Term Deposit Account. For a joint application, it can be an account in either applicant’s name or an account in both names.

No, money is not taken directly from your nominated account. You will need to make a payment to your Arbuthnot Direct Fixed Term Deposit Account via a Faster Payment or CHAPS payment from a personal UK bank or building society account.

You have 14 days to deposit funds once your account has opened.

If you wish to change your mind, please contact us.

In order to process your application, we are required to verify your identity and address. We also check that the information you have given us matches your bank account details. If we are unable to verify you based on the information you give us, your application will be unsuccessful.

For more information, please see our privacy notice.

We are committed to providing a high quality service. You can find full details on how to make a complaint on our Making a complaint page which includes our Complaint Handling Guide.

In this unfortunate event, if you are a sole account holder, your money would be paid away to your executor(s). If you have a joint account open with us, your money would be paid away to the surviving account holder. Our Customer Service Team are on hand to assist and support during this process. To speak to a member of our team, please call us on 0330 058 5510.

No, this is a fixed term deposit account so you cannot make any withdrawals before the maturity date.

No, the interest rate is fixed and will not change during the term of your deposit.

Depending on the product you select, your interest will either be paid away to your nominated bank account annually on the anniversary of opening your fixed term deposit, or the interest will be compounded and paid to you on maturity. Please note, interest will only start to accrue once your deposit has reached our £10,000 minimum limit.

Interest is paid gross without the deduction of income tax. Depending on your personal circumstances, tax may be due on the interest and it is your responsibility to disclose and pay tax due directly to HM Revenue & Customs (HMRC).

Compound interest is where your interest earned annually is added to your fixed term deposit, rather than being paid away to your nominated account. Interest will be calculated daily and paid annually on the anniversary of the date you opened your fixed term deposit. Interest will begin accruing on the day that your deposit reaches the minimum account opening balance.

Pay away interest is where your interest earned annually is paid into your nominated bank account, rather than being added to your fixed term deposit account. Interest will be calculated daily and paid annually on the anniversary of the date you opened your fixed term deposit. Interest will begin accruing on the day that your deposit reaches the minimum account opening balance.

If you have forgotten your Logon ID, please call us – see our contact page for details.

Follow the ‘Forgotten Password’ link on the login page of your Arbuthnot Direct Online Account. If you are still unable to log in, please call us – see our contact page for details.

To change your personal details, you will need to send us a secure message via your Arbuthnot Direct Online Account. We cannot accept changes to personal details over the telephone or by email.

To view your account balance, please log in to your Arbuthnot Direct Online Account.

Before your fixed term deposit matures we will contact you to review the maturity options available. You will have the opportunity to reinvest your funds in a new fixed term deposit, or have them returned to you.

If you would like to reinvest your money, you will need to let us know at least two business days before your fixed term deposit matures. This can be done by logging on to your Arbuthnot Direct Online Account.

You will receive an annual statement at the end of April each year. Before your deposit matures, you will receive a pre-maturity advice. All your Arbuthnot Direct documents are paperless, and will be uploaded to your Arbuthnot Direct Online Account where you can log in and view them.

We currently offer Instant Access accounts via Hargreaves Lansdown, Flagstone, and Bondsmith only. We are unable to offer Instant Access accounts directly through the Arbuthnot Direct website. Please contact your provider directly for information on the Arbuthnot Direct Instant Access account.

Yes, you can have an Instant Access account as well as a Fixed Term Deposit account. However, an Instant Access account is only accessible via Hargreaves Lansdown, Flagstone or Bondsmith. For any queries relating to your Instant Access account please contact your provider directly.

Please be aware the FSCS outlines that your money is protected up to £85,000 per person, per firm. As Arbuthnot Direct is a trading name of Arbuthnot Latham & Co., Limited, this means that individuals are able to claim up to £85,000 across all accounts held with Arbuthnot Direct, Arbuthnot Latham & Co., Limited directly and via a third-party aggregator and not to each separate account. Please be aware that if you have money with Arbuthnot Latham & Co., Limited, this is covered within these limits. For more information, you can visit the FSCS website.

To manage your Arbuthnot Direct Instant Access account, please contact your provider directly.

If you already have an account with us, you can send us a secure message by logging into your Arbuthnot Direct Online Account, otherwise, please see our contact page.

With Arbuthnot Direct, your money is protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 per person. This means that individuals are able to claim up to £85,000 across all accounts held with Arbuthnot Direct and Arbuthnot Latham & Co., Limited, and not to each separate account. Please be aware that if you have money with Arbuthnot Latham & Co., Limited, this is covered within these limits. For joint account holders, the maximum that could be claimed would be £85,000 each (making a total of £170,000). For more information, please visit the FSCS website.

Arbuthnot Direct is a trading name of Arbuthnot Latham & Co., Limited whose registered office is at Arbuthnot House, 20 Finsbury Circus, London EC2M 7EA. Registered in England and Wales No. 819519. Arbuthnot Latham & Co., Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Arbuthnot Latham & Co., Limited is on the Financial Services Register under Firm Reference Number 143336.

Yes, Arbuthnot Direct is a trading name of Arbuthnot Latham & Co., Limited. Arbuthnot Latham are a private bank offering private banking, commercial banking, wealth planning and investment management services. If you would like to know more about what Arbuthnot Latham offers, you can visit www.arbuthnotlatham.co.uk.

Yes, you can hold an account with Arbuthnot Direct and Arbuthnot Latham & Co., Limited. You will have completely separate Logon IDs for each account. For all queries regarding your Arbuthnot Direct account, please contact us.

Please be aware the FSCS outlines that your money is protected up to £85,000 per person, per firm. As Arbuthnot Direct is a trading name of Arbuthnot Latham & Co., Limited, this means that individuals are able to claim up to £85,000 across all accounts held with Arbuthnot Direct and Arbuthnot Latham & Co., Limited, and not to each separate account. Please be aware that if you have money with Arbuthnot Latham & Co., Limited, this is covered within these limits. For more information, you can visit the FSCS website.

Confirmation of Payee is a process that aims to reduce fraud and misdirected payments when electronic bank transfers are made using Faster Payments and CHAPS payments. It checks the name on the account being paid against the personal name given by the payer when adding a new payee.

Currently, Confirmation of Payee is only mandatory for the largest UK banks. However, as it helps protect against fraud and misdirected payments, other banks have decided to voluntarily join the service. This means that participants are at different implementation stages, and efforts are being made to ensure all participants can check a wider range of accounts. In the interim, you may find that even when both the payee and the payer’s bank are using Confirmation of Payee, it may not always be possible to check the account details.

After your account is opened, it may take up to two business days before other banks are able to verify it as part of their Confirmation of Payee checks. If you have any concerns or would like to verify your account details are correct, please call us on 0330 058 5510.

You are automatically included in this service as it adds an extra layer of protection, which makes it less likely that you will fall victim to fraud or use the wrong account information by accident.

Opting out means that when you try to pay into your Arbuthnot Direct Account from a bank registered for Confirmation of Payee you will not be able to validate your account details. This may cause you problems when trying to fund your deposit with us.

However, you can request to opt out of your details being checked by calling us. If your request is successful, when you attempt to make a payment to your Arbuthnot Direct account, your bank will not be able to check your details. This will be the case for all your accounts, including any joint accounts. To do this please call us on 0330 058 5510.

If you opt out and then change your mind, please call us on 0330 058 5510.