Security statement

At Arbuthnot Direct we take fraud seriously and have a number of preventative measures in place to ensure that you do not become a victim. However, it is important that you also take steps to protect yourself and your accounts.

Should you fall victim to fraud, you are protected by legislation called the Payment Services Regulations. These regulations ensure the Bank will compensate you for any loss you should incur, provided you have not acted fraudulently or without reasonable care.

The list below summarises common types of fraud you may encounter and provides some tips on how to avoid them.


Phishing is a practice whereby fraudsters send you an email claiming to represent well-known organisations (e.g. a bank or social media site), and request personal information such as your account details for verification or recording purposes. Some phishing emails will threaten to delete any accounts you hold with the organisation they claim to represent, in order to scare you into providing the requested information.

Though these threats are very concerning, we advise that you:

  • Do not respond to any emails of this nature.
  • Limit the amount of personal information you share online.
  • Contact the organisation from where the email claims to represent to check if it is genuine.
  • Ensure you enter your bank details on a secure network signified by a padlock in the top left hand corner of the browser window.
Malware Viruses

Malware is malicious software designed to interfere with the performance of electronic devices, such as computers, tablets or phones. Your device can become infected with malware viruses if you open links or download software or files from suspicious websites and emails. These viruses can log personal information and passwords that you input onto your infected phone or computer and pass them on to a device controlled by the fraudster.

In order to protect your electronic devices from viruses we suggest that you:

  • Install and keep up-to-date antivirus software on your computer.
  • Ensure your Firewall is switched on.
  • Avoid opening any links contained in pop-up adverts and irregular emails.
Reporting Fraud

If you believe someone has made a fraudulent attempt on your account, or obtained your Logon ID or password, call us on 0330 058 5510. Our lines are open Monday to Friday from 8am until 8pm, and Saturday to Sunday from 10am until 4pm. Alternatively, you can report a fraud at

Additional Information

Financial Conduct Authority – Protect yourself from unauthorised firms:

Get Safe Online:

Action Fraud is the UK’s national fraud and cyber-crime reporting centre. For more information, including support if you are a victim of fraud and tips on prevention, have a look at their website: